Privacy Policy

Last Updated: October 2026. This Privacy Policy details how RoofExpertUSA ("we", "our", or "us") collects, uses, and safeguards personal information gathered through https://corpuschristitx.roofexpertusa.com/ and our emergency dispatch telephone intake system.

1. Information We Collect

When you request emergency roofing assistance, submit an inquiry form, or speak with our telephone dispatch operators, we may collect the following information:

  • Contact Information: Full name, telephone number, and email address.
  • Property Location: Street address, city, and ZIP code in Nueces, San Patricio, or Aransas counties.
  • Roofing Incident Details: Nature of storm damage, roof type, leak location, and any photos provided for damage assessment.
  • Technical Usage Data: Anonymized IP addresses, browser types, and standard web traffic logs collected via analytics cookies.

2. How We Use Collected Information

The primary purpose of collecting your information is to facilitate independent roofing contractor referrals. We use your data to:

  • Route your service inquiry to an independent, third-party roofing contractor operating in your local area.
  • Enable contractor technicians to contact you directly by phone, SMS, or email regarding inspection scheduling.
  • Monitor dispatch quality, prevent form spam, and maintain platform security.

3. Disclosure of Information to Independent Contractors

RoofExpertUSA operates as a referral and dispatch coordination network. By submitting an inquiry form or calling our dispatch phone line, you consent to having your contact and damage information shared with selected independent roofing service providers for the purpose of receiving estimates, on-site diagnostics, or emergency tarping services.

We do not sell, rent, or trade your personal information to unrelated third-party marketers.

4. SMS and Telephone Communications

By checking the consent box on our web form or providing your phone number to a dispatcher, you authorize RoofExpertUSA and its affiliated trade partners to contact you via telephone call or SMS text message regarding your roofing emergency. Message and data rates may apply. You may reply STOP to any SMS at any time to discontinue messaging.

5. Cookies and Web Analytics

We may use cookies or web beacons to understand aggregate visitor behavior, traffic sources, and conversion interactions (such as phone number clicks). You may configure your web browser to reject cookies without losing access to core site content.

6. Data Security and Retention

We implement standard administrative and technical security measures to protect your submitted contact details against unauthorized access. We retain inquiry information only as long as necessary to complete referral coordination or comply with statutory recordkeeping obligations.

7. Contact Us

If you have any questions or privacy concerns regarding this policy, please reach out via our Contact Dispatch page or call our central office at (888) 208-4155.

CALL DISPATCH: (888) 208-4155